Madrix Couture Shipping
Please allow 1-3 business days for processing before items will ship when placed using the standard shipping option.
Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse. Shipping is the charge for Madrix Couture internet order processing, item selection, packaging, transport, and handling. Special requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional costs, but are our best approximation and vary with specific requests, such as monogramming. Shipments may ship in multiple packages. Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at the time of order. Shipments may ship separately.
Second-day and Next-day Shipping are NOT available to post office boxes—all standard deliveries to P.O. Boxes will be shipped via parcel post. Please contact us if you have any questions regarding when you will receive your order.
* Shipping charges and times may vary by-merchandise. Standard Shipping within the continental United States is $9.95. Shipment to Hawaii and Alaska is $15.95. Shipping prices to Canada are based on the total weight of the order. International shipping is NOT available. Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out.
** Orders placed after noon (C.T.) Friday will be processed Monday. Shipping charges and times may vary by-merchandise. A signature may be required, and there may be additional charges if more than one delivery attempt is required. This service is not available for some zip codes.
*** Available Monday through Friday only for select zip codes and eligible in-stock merchandise. Our UPS contract does not include Saturday delivery Holidays are excluded. If there is an unexpected delay, we will make every effort to deliver the order the next business day. A signature and phone number are required. Not available for P.O. boxes or APO addresses.
Carrier Contact Numbers:
- USPS: 1-800-275-8777
- UPS: 1-800-742-5877
Madrix Couture is NOT responsible for:
- Delays with US Postal Service or UPS shipping
- International Duties or Customs Charges
- Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:
US Postal Service Guarantees
- We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
- We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for UPS guarantees. If the item is not delivered in time, please contact UPS (1-888-742-5877). We will NOT refund additional shipping charges if UPS fails to meet their guaranteed shipping times.
International Shipping Not Available
Wrong Address Disclaimer
- It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
- If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
- All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Monogrammed, Graphic Tees, and Customer Made Items
- All monogrammed, vinyl or graphic tee orders are customized and made to order. These orders may take up to 5-7 business days to process and be ready for shipment, no matter which shipping method is chosen.
Please note: During high peak seasons, this may take longer due to high order volume.
Restricted/Hazardous (HAZMAT) Items
- Certain customer commodities are considered hazardous materials, such as aerosols, nail polish, fragrances, and other alcohol-based products; our policy is to ship these items as standard shipping (ground only) to continental U.S. locations (excludes Alaska and Hawaii), and to prohibit the shipping to all international locations, including APO/FPO/DPO addresses, Puerto Rico, Guam, and all other U.S. territories.
Madrix Couture gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit only within 7 days from the date your order shipped.
Madrix Couture offers exchanges for the same item in a different size when we are notified of the request within 7 days from the date your order shipped.
Items damaged or defective may be returned by contacting Customer Care within 3 DAYS of delivery along with an emailed photo of the item.
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:
- Face Masks
- Hair Accessories
- Mystery Bags
- Liquid products (i.e., hand sanitizer, body lotion, body scrub etc.),
- Items Marked Final Sale
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
- If you have received a defective item, please contact Customer Care within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
Ship Your Return/Returning A Gift
- Start your return process by contacting our Customer Care via email: [email protected].
- The cost of return shipping, will be provided by the customer.
- You can place multiple return orders into one package to return. In order to ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.
- Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return.
- Once we receive your return, we will refund the purchase amount to your Madrix Couture store credit.
- Please allow up to two weeks for your return to be processed.